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Website and Booking Terms

Effective Date: July 29, 2026

These terms apply to your use of the Pigeon Forge Hideaway website and to reservation requests submitted through it. Confirmed stays are also governed by the rental agreement provided during the booking process. If these terms conflict with the rental agreement, the rental agreement will control.

Bookings

Reservation requests submitted through this website are processed through OwnerRez. Submitting a request does not guarantee a reservation. A booking is confirmed only after you receive written confirmation and all required payments and booking requirements have been completed.

Rates, fees, taxes, payment schedules, and cancellation terms will be displayed during the booking process before the reservation is completed.

Guest Requirements

The primary guest must be at least 25 years old, complete all required verification and booking documents, and remain at the property for the entire stay.

Occupancy may not exceed the maximum shown on the property listing. Third party bookings, events, parties, and commercial photography are not permitted unless approved in writing.

Rental Agreement and House Rules

Guests must complete the rental agreement and follow all property rules provided during booking. These include check in and check out requirements, occupancy limits, smoking rules, quiet hours, parking restrictions, and rules for the pool, hot tub, fire pit, and other amenities.

Guests may be responsible for damage, excessive cleaning, missing items, rule violations, or other charges as described in the rental agreement.

Cancellations and Travel Insurance

The cancellation policy displayed and accepted at the time of booking applies to the reservation.

We strongly recommend purchasing travel insurance to help protect against certain unexpected circumstances, including qualifying illness, severe weather, natural disasters, mandatory evacuations, travel disruptions, and certain work related events. Coverage depends on the policy purchased and is subject to its terms, exclusions, and documentation requirements.

Safety and Property Use

The property has one exterior security camera, as disclosed in the property listing and rental agreement. There are no cameras inside the cabin.

Guests are responsible for supervising children and for using the pool, hot tub, fire pit, stairs, games, appliances, and other property amenities safely and in accordance with the posted instructions and rental agreement.

Website Information

We make reasonable efforts to keep the website's descriptions, photographs, availability, pricing, fees, and distance estimates accurate. Information may be updated from time to time, and minor differences may exist between website content and current property conditions.

Material reservation terms shown during checkout and in the confirmed rental agreement will control.

Third Party Services

This website may use or link to services provided by OwnerRez, payment processors, Google Maps, and other third parties. Their services are governed by their own terms and privacy policies.

Contact

For questions about these terms, please use the inquiry form on the home page.